June 9, 2026
We aim to make the use of our digital information content and our online platform transparent, secure, and reliable for all parties involved. These Terms of Use therefore explain which services we provide, how the platform may be used, and which rules apply to protect the content, data, users, and organizations.
These Terms of Use govern the relationship between RI Innovation GmbH, Lehnengasse 20a, 50354 Hürth (hereinafter “Provider”) and the visitors, users, as well as organizations, in connection with the use of the digital information content provided at the URLs https://reimbursement.institute, https://reimbursement.info, and https://app.reimbursement.info, as well as the online platform. They apply to visitors, users and organizations to the extent that they use the services, create user accounts, or have entered into a separate agreement regarding the premium version.
These Terms of Use supplement the Provider’s General Terms and Conditions (GTC). In the event of any conflicts, the order of precedence set forth in the GTC shall apply: individual contractual agreements, followed by data processing agreements (DPA), followed by the General Terms and Conditions (GTC), and finally these Terms of Use. The inclusion of deviating, conflicting, or supplementary terms and conditions of business or use by visitors, users or organizations is hereby rejected. Such terms and conditions shall only become part of the contract if the Provider expressly agrees to their validity in writing.
§ 1 Definitions
The following definitions apply to these Terms of Use:
“Information Content”: The digital content on the German healthcare system made publicly available by the Provider at https://reimbursement.institute, in particular glossaries, expert articles, blog posts, overviews, explanations, NUB-, OPS-, and DRG-related content, texts, data structures, compilations, presentations, graphics, files, and other information. The Information Content may be used by visitors without registration.
“Online Platform”: The digital service operated by the Provider at https://app.reimbursement.info, which is provided as a browser-based Software-as-a-Service application.
“Visitor”: Any natural person who uses the Information Content or the Online Platform to a limited extent without registration.
“User”: Any natural person who has registered for the Online Platform (Basic or Premium version) and acts as an authorized member of an organization on behalf of that organization. Access to separately processed data is governed exclusively by § 7.
“Organization”: The legal entity, partnership, other institution, or natural person not acting as a consumer on whose behalf a user acts or with whom a separate agreement regarding the use of the Premium version exists; within the scope of the Terms and Conditions, this is referred to as the “Customer.”
“Organization Administrator”: A user with administrative rights for the organization area, in particular to invite or remove users. The role of organization administrator does not automatically grant access to separately processed data. Such access exists only in accordance with § 7.
“Authorized Organizational users”: users who are assigned to an organization or have been invited to the organizational area by an organizational administrator and who have been granted explicit, potentially time-limited authorization within the online platform for organization-related functions or user content. Access to separately processed data is governed exclusively by § 7.
“Organizational Area”: The closed area within the online platform assigned to an organization, in which authorized organizational users can access organization-related functions and user content. Access to separately processed data is governed exclusively by § 7.
“Physician, Contact Person, and Referrer Data”: Professional master data, contact information, role details, specialty information, organizational data, and assignment data pertaining to physicians, other healthcare providers, medical contact persons, and healthcare facilities. Further details regarding the nature, origin, purposes, and legal basis for the processing of this data are set forth in the Privacy Policy.
“Basic Version”: The free use of the online platform following registration, with limited functionality.
“Premium Version”: Paid use of the online platform with an expanded range of functions or full access in accordance with a separate agreement.
“Exports”: Routine data and analysis results that a user authorized for this purpose in the Premium Version retrieves via the online platform’s designated download, export, print, or output functions.
“User Content”: NUB templates, coding aids, and the associated texts, files, and information that a user creates, uploads, edits, or makes available to other users or user groups within the online platform. Data processed separately within the meaning of Section 7 is not considered user content under these Terms of Use.
“Separately Processed Data”: Structured data sets, in particular data pursuant to § 21 KHEntgG (“§ 21 Data”), which are uploaded by or on behalf of an organization via the separate import module of the online platform provided for this purpose and processed exclusively in accordance with § 7 and a previously concluded data processing agreement (DPA). This data does not constitute user content within the meaning of § 6.
“Benchmark data”: Anonymized or aggregated analysis results that can be derived from separately processed data and do not allow for any identification of individual persons, individual treatment cases, or individual organizations. Benchmark data is not identical to the underlying separately processed data.
“Platform Components”: All data, data sets, data structures, analysis functions, evaluations, visualizations, software components, user interfaces, documentation, methods, logic, and other information provided by the Provider via the online platform. User content and separately processed data are not considered Platform Components.
“Project-Related Work Results”: Presentations, reports, analyses, evaluations, recommendations for action, or other results that a user creates using the online platform for their own internal purposes or for specific client, consulting, analysis, or strategy projects.
“Support Communication”: Messages, details, files, or other information that visitors, users or organizations transmit to the Provider via support chat, helpdesk, contact forms, email, telephone, online chat, or comparable communication channels. Support Communication is not user Content within the meaning of § 6 and is not separately processed data within the meaning of § 7.
§ 2 Service Description and Scope of Services
(1) The Provider makes digital information content available at the URLs listed above and operates an online platform for analysis, exchange, and information gathering in connection with the German healthcare system. The information content and platform functions support users in particular in conducting market, reimbursement, competition, hospital, structural, and potential analyses, as well as in other health economic evaluations.
(2) Software, source code, databases, or other platform components are not made available to visitors or users.
(3) Users may use the online platform, depending on the respective scope of functions of the Basic or Premium version, to create project-related work results, as well as to create, edit, save, and evaluate NUB templates and coding aids, and to attach texts or files to them.
§ 3 Registration and User Account
(1) If a Visitor wishes to use the online platform beyond the limited functionality available without registration, they may register at https://app.reimbursement.info. Upon successful registration, acceptance of these Terms of Use and the Provider’s Terms and Conditions, and activation of access, the visitor becomes a registered user.
(2) Our platform is intended exclusively for users acting in a professional, institutional, commercial, or freelance capacity. Registration and use as a private individual or consumer is not permitted. By submitting the registration, the visitor certifies that they use the platform exclusively within the scope of a professional, commercial, freelance, or institutional activity and are authorized to provide the specified organization or professional activity. The visitor is obligated to provide complete, accurate, and up-to-date information regarding their personal details, professional role, organization or professional activity, and business email address. In the event of inaccurate, third-party, private, or unidentifiable information, the Provider is entitled to temporarily suspend or permanently delete the user account. In such cases, there is no entitlement to use the platform, activate features, access platform components, user content, or other services. The legal rights of the data subject, in particular under the GDPR, remain unaffected.
(3) Before completing registration, the visitor is provided with the privacy policy for review. Registration is only completed after verification of the provided email address via the double opt-in procedure.
(4) Registration is reserved exclusively for persons acting on behalf of an organization. Registration using private email domains is not permitted. Anyone registering an organization warrants that they are authorized to do so and that the designated contacts and bodies of the organization consent to their designation. The organization must accept the actions of users acting on its behalf as its own actions.
(5) During registration and use, information regarding the organization, the type of organization, the user’s professional role, function, or job description, as well as other information necessary for the assignment and personalization of the user account, may be collected and processed. The visitor or user is obligated to provide all requested data truthfully, completely, and up-to-date. Voluntary information must also be truthful. Intentional misrepresentation or identity fraud, e.g., through fictitious user or organization names or the unauthorized provision of third-party data, is prohibited and will result in the immediate suspension or deletion of the user account as well as extraordinary termination pursuant to § 11.
(6) The user account is non-transferable and non-heritable. A user account may only be used by the registered user; use by other persons and multiple registrations under different usernames are prohibited.
(7) The licenses are personal. Temporary sharing or alternating use of a user account by multiple persons is prohibited. A permanent change in the designated user during the current license period (e.g., in the event of permanent departure from the company, a change of department, parental leave, or long-term illness) is permitted. A short-term substitution for the purpose of vacation or absence coverage is expressly prohibited. The organization is obligated to notify the provider in writing without delay of any permissible, permanent change, stating the reason and providing the contact information of the new user.
(8) The user must keep their login credentials (password and email address) confidential and protect them from access by unauthorized third parties. In the event of loss or suspicion of unauthorized use, the user must notify the provider immediately and update the login credentials within their user account or via the password reset function at https://app.reimbursement.info/.
(9) The Provider reserves the right to reject a visitor’s registration application without providing reasons. A user account that has already been activated may only be blocked or deleted in accordance with these Terms of Use, in particular pursuant to § 11 or § 12.
§ 4 Copyright and Usage Rights to Information Content and the Online Platform
(1) The user acknowledges that all rights to the online platform, the underlying software, the databases, user interfaces, labels, and any trademark, patent, copyright, license, or other intellectual property rights in relation to the user belong exclusively to the provider or the respective rights holders.
(2) All informational content, in particular the glossary, technical articles, blog posts, explanations, NUB-, OPS-, and DRG-related content, texts, data structures, compilations, representations, graphics, files, and other information, is the intellectual property of the Provider or the respective rights holders and is protected by copyright or other intellectual property rights. Accessing the information content does not constitute a transfer of ownership, usage, exploitation, or other intellectual property rights, unless expressly provided otherwise in these Terms of Use.
(3) Any permissible use, reproduction, reference, publication, or other utilization of information content beyond purely internal review is permitted only with a clear citation of the source. The source citation must include at least the provider “Reimbursement Institute – An institution of RI Innovation GmbH,” the specific URL “reimbursement.institute or reimbursement.info,” the title or designation of the content used, and the date of access. Statutory limitations on copyright, in particular the right to quote, remain unaffected; even in these cases, the source must be cited in accordance with statutory requirements and these Terms of Use.
(4) For the duration of the user relationship, the user is granted a simple, non-exclusive, non-transferable right to use the online platform in accordance with its intended purpose, including the activated platform components. The specific scope of services depends on the basic version or the separately agreed-upon premium version.
(5) The user may use the online platform for their own internal purposes as well as within the scope of specific client, consulting, analysis, or strategy projects. Results and excerpts may be integrated into project-related deliverables, provided this is done exclusively for project-related purposes and neither the online platform nor significant parts of the platform components are reproduced, replaced, or made available as a standalone dataset.
(6) The user is prohibited from reproducing, modifying, or making publicly available the software underlying the online platform. Any economic or commercial exploitation, in particular through sale, rental, granting of sublicenses, or other transfer of rights of use to third parties, is prohibited. The user is not authorized to reverse engineer, decompile, or otherwise determine the source code of the software, unless this is expressly permitted under the mandatory statutory provisions of copyright law (in particular Sections 69d, 69e UrhG).
(7) All information not publicly available regarding the online platform, its functionality, data structures, analytical logic, methods, processes, visualizations, and software components constitutes confidential information and trade secrets of the Provider. The user agrees to treat this information as confidential and not to use it to develop their own or competing solutions or to assist third parties. This obligation shall remain in effect even after the termination of the user relationship.
§ 5 Restrictions on Use and AI Clause
(1) Unless expressly permitted under these Terms of Use, a separate agreement, or through activated platform or export functions, the visitor or user is prohibited from:
a) to reproduce, systematically read, extract, reuse, or disclose the online platform or platform components in whole or in part, in particular through automated processes such as scraping, crawling, harvesting, text and data mining, or comparable technologies, as well as through manual methods such as systematic copy-paste, screenshots, copying by hand, or photographing;
b) to create, develop, train, improve, validate, or support one’s own or third-party databases, analysis libraries, information systems, classifications, taxonomies, models, AI systems, training datasets, benchmarking, analysis, or software solutions, or other permanently reusable data sets, in particular to the extent that these compete with the Provider’s offerings;
c) to make the online platform, platform components, information content, exports, or other data provided by the Provider accessible to third parties outside of permissible internal purposes or project-related work results (in accordance with Section 4(5)), to pass on, sell, or otherwise make available; the use or disclosure of excerpts within the scope of permissible work results is permitted only with full citation of the source in accordance with Section 4(3);
d) to disclose access data, share it, or allow third parties to use a user account.
(2) Physician, contact person, and referring physician data may not be used for mass, untargeted, or unlawful off-platform sales, acquisition, or advertising purposes, in particular not for email spamming, unsolicited telephone solicitation without a legal basis, automated lead generation, or mass transfer to external CRM, sales or marketing databases. Use remains permissible within the scope of the activated platform functions, including permitted exports from the Premium version, provided these are used for the user’s own internal analyses, project-related work results, or the documented tracking of individual professionally relevant business contacts. The user is personally responsible for the legality of any further use, in particular contacting users, direct marketing, CRM storage, information obligations, objection management, and compliance with the GDPR and the Unfair Competition Act (UWG).
(3) Users of the free basic version are not authorized to create, extract, or use exports; their access is limited to read-only access to information content in accordance with the scope of functions of the Basic Version. Exports may only be created and used by users for whom the corresponding export functions have been enabled within the Premium Version, as well as by the organization to which the respective user is assigned or on whose behalf they act.
(4) Permitted exports may be stored internally, archived, and reused by the respective organization for its own internal analyses as well as for permissible project-related work results even after the Premium Agreement has ended. The disclosure, sale, or other provision of exported raw data to third parties is prohibited.
(5) The separate import module may only be used if it has been activated for the respective organization and a valid data processing agreement has been concluded in advance.
(6) To ensure system integrity and protect against unauthorized data extraction, the Provider reserves the right to implement automated security measures, in particular rate limiting, temporary or permanent blocking of IP address ranges or affected user accounts, without prior notice, if usage behavior gives rise to a reasonable suspicion of automated querying, an attempt at scraping, or other abusive use.
(7) Deviations from these terms of use are only permitted if the Provider has expressly consented in writing in advance or if such use is permitted under these Terms of Use, a separate agreement, or mandatory legal provisions. Mandatory statutory rights remain unaffected.
§ 6 User Content and Rights of Use
(1) Within the scope of the technical specifications, the user may upload user content—in particular NUB templates, coding aids, and associated texts, files, and information—to the online platform. All rights to this user content generally remain with the user or the respective organization, to the extent that they are entitled to them.
(2) The user grants the provider a simple, non-exclusive, geographically unrestricted right of use to the user content, to the extent that this is necessary for the operation, provision, storage, display, technical processing, support, quality assurance, error analysis, misuse detection, personalization, and the improvement and further development of the online platform. Transfer or sublicensing is permitted only to the extent necessary for the use of technical service providers, subcontractors, or platform functions. The right of use shall exist for the duration of the user relationship and beyond only to the extent that this is necessary for technical, legal, or evidentiary purposes.
(3) Personal data from user content will not be disclosed unless this has been expressly requested by the user or is necessary for the provision of the respective platform function and is permissible under data protection law.
(4) The grant of rights is provided free of charge. In return, the user receives access to the platform functions for editing, evaluating, and managing their user content within the scope of the respective functionality.
(5) The user has no right to the posting or continued presence of user content on the online platform. The provider may reject, block, or remove user content, particularly in cases of technical difficulties, unsuitable formats, legal violations, or violations of these Terms of Use.
(6) The Provider may process user Content within the scope of platform-internal search, analysis, recommendation, and AI assistance functions to the extent necessary for the provision, improvement, or technical support of the respective platform function. This includes, in particular, structuring, evaluation, comparison, tagging, summarization, plausibility checking, and generating suggestions.
(7) User content will only be transferred to external AI service providers to the extent necessary for the provision or technical support of the respective platform function. External AI service providers engaged are contractually obligated not to use transmitted user content for the training, development, improvement, or validation of their own or third-party AI models.
(8) User content not approved by the organization is not used, either in raw form or as an excerpt, for the development of cross-organizational content, database, or AI models. Cross-organizational use is permitted only if the user content has been previously anonymized or aggregated so that no conclusions can be drawn regarding individual persons, organizations, patients, treatment cases, trade secrets, or confidential user content, or if the respective organization has expressly consented. The organization may disable the future use of anonymized or aggregated user content for cross-organizational improvement and analysis purposes at any time with future effect. Evaluation results generated previously that have been irreversibly anonymized or aggregated may continue to be used, provided they do not allow for any identification of the organization, individual persons, patients, treatment cases, trade secrets, or confidential user content.
(9) User content of an organization that is not publicly accessible is treated confidentially by the Provider. Disclosure to third parties shall only occur to the extent that this is necessary for the provision of the platform functions, was initiated by the user or the organization, is legally permissible or required, or is made to service providers engaged for specific purposes. The Provider shall not allow non-publicly accessible user content to be used for the development of third-party AI models or third-party competing products.
(10) This section applies exclusively to user content and expressly not to separately processed data within the meaning of § 7, in particular not to § 21 data or other data processed via the separate import module.
§ 7 Separately Processed Data, Import Module, Access, and Benchmark Data
(1) Separately processed data within the meaning of § 1 may be uploaded and processed exclusively by authorized users via the separate import module. Authorization may be granted to users of the Basic or Premium version; the scope of functions activated in each case and the following requirements are decisive. Separately processed data is not subject to the provisions for user content (§ 6).
(2) Uploading and processing separately processed data via the import module requires that a valid data processing agreement (DPA) pursuant to Art. 28 GDPR has been concluded between the Provider and the respective organization prior to the upload. Uploading separately processed data is prohibited without a prior DPA. Merely downloading the DPA does not constitute its valid conclusion. The Provider reserves the right to make upload and processing functions additionally contingent, from a technical standpoint, upon proof of or the conclusion of a valid DPA.
(3) The respective organization is responsible for ensuring that it is authorized to transmit, upload, process, and use the separately processed data on the online platform. If the organization acts as a data processor or other service provider for a third party, it must ensure that the use of the Provider as an additional data processor or subprocessor is permissible and has been approved by the respective data controller.
(4) Access to separately processed data is initially limited to the uploading user. Access by other organizational users is only permitted if the uploading user shares the respective dataset within their organization with individual users, teams, or all users of their organization. The organization administrator does not have automatic access but assumes the authority to manage, share, and delete data if the uploading user leaves the organization, their affiliation with the organization ends, or their user account is suspended or deleted. Authorized users may view and analyze the data only to the extent of the granted authorization; they may not further share or delete it. The Provider merely provides the technical infrastructure for this purpose; administrative, maintenance, or support access is granted only in accordance with the GTC.
(5) Separately processed data remains within the protected organizational area. It is not used for the Provider’s general purposes, cross-organizational evaluations, general AI training, or the development of general AI models applicable across organizations. Internal platform AI, search, analysis, and assistance functions access this data exclusively on behalf of, in accordance with the instructions of, and only upon active initiation by an authorized user of the respective organization.
(6) The transfer of separately processed data into a cross-organizational benchmark database takes place exclusively on the basis of a separate contractual agreement (“Benchmark Agreement”) and only after complete, irreversible anonymization. Only thereafter may the resulting aggregated benchmark data be displayed to other users or used for platform-internal, cross-organizational analysis, comparison, and assistance functions. Access to the underlying non-anonymized data remains prohibited.
§ 8 User Obligations and Warranty
(1) The user undertakes not to post any unlawful user content and not to upload, process, or disclose any separately processed data if this violates applicable law, the rights of third parties, these Terms of Use, or a General Terms and Conditions (GTC) concluded pursuant to § 7. Patient data, health data, other special categories of personal data within the meaning of Art. 9 GDPR, as well as separately processed data within the meaning of § 7, may be processed exclusively via the import module provided for this purpose under § 7 and not via general upload, chat, support, help desk, free text, AI, or other communication functions. Support communication is intended solely for general technical, organizational, or professional support. Necessary sensitive information may, in individual cases, only be transmitted via a secure communication channel expressly approved by the Provider and, to the extent that personal data is involved, in accordance with the respective GTC.
(2) The user warrants that they are authorized to post the user content and to grant the provider the rights of use specified in § 6, in particular for the operation, display, technical processing, quality assurance, error analysis, personalization, and improvement and further development of the online platform. In particular, the user warrants that the posted user Content, especially NUB templates, consists of materials owned by the user or lawfully used by the respective organization, and that the posted user Content does not infringe upon third-party rights, legal obligations, contractual restrictions, or internal confidentiality obligations. If there are indications of such issues, the user is solely responsible for verifying them. The user and the respective organization shall indemnify the provider against all claims by third parties arising from an infringement of third-party rights by the user-uploaded content or its use in accordance with the contract, including reasonable legal defense costs.
(3) To the extent that the user uploads, processes, or grants access permissions pursuant to § 7 for separately processed data, the user warrants that they are authorized to do so by the respective organization, that a valid AVV pursuant to § 7 was concluded prior to the upload, and that the provisions of this AVV are complied with. This also applies if technical upload or processing restrictions do not exist, do not function properly, or are circumvented without authorization.
(4) If a user or an organization culpably violates the requirements of Section 7 or a DPA concluded pursuant to Section 7, in particular by uploading data without a valid DPA, without sufficient authorization, contrary to the instructions of the controller, or without the required approval of another data processor or sub-processor, the respective organization shall indemnify the Provider against any resulting third-party claims as well as reasonable legal defense costs, to the extent that these are based on the unlawful upload, unlawful provision, or unlawful release of the data by the organization or the user. The indemnification does not apply to the extent that the claim is based on a breach of duty by the Provider itself.
§ 9 Quality of Information, Responsibility, and Liability
(1) We create, maintain, and update the provided information with the utmost care. The content, analyses, platform components, and other informational content are intended for technical support and guidance. They do not constitute legal, medical, tax, accounting, or other binding advice and do not replace an independent professional review by the visitor, user, client or organization.
(2) No guarantee is provided regarding the accuracy, completeness, timeliness, availability, or suitability for a specific purpose, unless expressly agreed otherwise.
(3) To the extent that user content is created or provided by users, the respective user or organization is responsible for it. The Provider is not obligated to review such content in advance for accuracy, completeness, legality, or timeliness.
(4) To the extent that separately processed data is processed or made accessible, this is done in accordance with § 7 and in accordance with the respective General Terms and Conditions (AVV). The Provider does not conduct any technical, medical, billing-related, or content-related review of this data. Responsibility for the legality, accuracy, completeness, and admissibility of the data as well as for access permissions lies solely with the respective organization or the user who uploads the data or grants access.
(5) The use of informational content, user-generated content, platform functions, and analyses is at the user’s own risk. Decisions made on this basis are the sole responsibility of the visitors, users or organizations.
(6) The Provider’s liability arising from or in connection with the provision of the information content and the online platform (for both the free basic version and the premium version) is governed exclusively by the limitation of liability set forth in § 3 of the Provider’s General Terms and Conditions (GTC).
§ 10 Maintenance Windows, Scope of Functions, and Updates
(1) The Provider makes the software available in its current version. For the purposes of provision, maintenance, and updating, it may be necessary to temporarily suspend access to the online platform. The Provider schedules maintenance work so that disruptions to users are kept to a minimum. The Provider allows for maintenance windows of up to twelve hours for this purpose. Maintenance work that is expected to result in a longer system interruption is carried out exclusively outside of regular core working hours, in the evening (starting at 6:00 PM) or on weekends.
(2) Longer scheduled maintenance work will, as far as possible, be announced in a timely manner via a notice within the online platform, for example via a system banner. No separate individual notification will be sent by email.
(3) The Provider reserves the right to expand or modify the scope of functions of the online platform or to remove individual functions, provided that this does not significantly impair the contractually agreed main services.
(4) A specific level of technical availability of the online platform is only guaranteed if it has been separately agreed upon. Regardless of this, the Provider endeavors to provide the platform in a stable and reliable manner. Mandatory legal claims remain unaffected.
§ 11 Violations, Technical Protective Measures, and Usage-Related Analysis
(1) In the event of violations of these Terms of Use or the General Terms and Conditions, we may take appropriate measures depending on the nature, severity, and duration of the violation, as well as taking into account the interests of both parties. These include, in particular, a warning, a temporary restriction or suspension of the user account, and, in the case of serious or repeated violations, a permanent suspension or extraordinary termination. Unless security, abuse, or other urgent reasons prevent it, we will inform the affected user in an appropriate manner.
(2) To ensure contractual use, system security, and the prevention of misuse, as well as for analysis, quality assurance, personalization, relevance control, and the further development of the online platform, the Provider is entitled to log and evaluate user activities in the logged-in area in a technically appropriate manner. This includes, in particular, function calls, search and filter operations, interactions with user content, informational content, and platform functions, frequency of use, times of use, technical usage data, as well as information regarding the user’s organization, role, function, or job description.
(3) The Provider is entitled to use the data collected and evaluated pursuant to paragraph 2 to provide the user with relevant user content, informational content, notices, recommendations, search results, analysis functions, or assistance functions, as well as to operate, secure, test, and improve the online platform. User content is processed only in accordance with § 6. Data processed separately within the meaning of § 7 is not covered by this provision. The data is not used for the purpose of extracting trade secrets, confidential customer know-how, or customer-specific strategies, nor is it used for third-party products, third-party AI models, or competing offers.
(4) An evaluation pursuant to paragraphs 2 and 3 is not conducted with the aim of carrying out performance or behavioral monitoring under labor law or making decisions with legal effect or similarly significant adverse consequences for the user. In particular, the provision of personalized content, notices, recommendations, search results, analysis functions, or assistance functions does not replace an independent professional review by the user or the organization.
(5) To the extent that personal or pseudonymized data is processed in this context, this is done exclusively in accordance with the applicable privacy policy, applicable data protection laws, and a legal basis required for this purpose. To the extent possible, evaluations for analysis, personalization, and improvement purposes are conducted in aggregated, anonymized, or pseudonymized.
(6) No user-related logging or evaluation of activities by unregistered visitors takes place beyond what is technically necessary for server, security, and access data.
(7) Personal data from logs or usage-related analyses will only be disclosed to third parties to the extent permitted or required by law, in particular for the provision, personalization, and security of the online platform, for the engagement of service providers, to fulfill legal obligations, for legal prosecution or defense, or based on an explicit instruction from the user concerned.
(8) If there are concrete indications of a breach of contract, misuse, or unauthorized use, the Provider is entitled to temporarily restrict or block access to the online platform.
(9) The Provider’s right to block access in the event of late payment is governed by Section 2(2) of the Terms and Conditions. Such a restriction or suspension applies exclusively to access to the paid platform features of the Premium version. For the duration of the payment delay, the affected user account automatically reverts to the feature set of the free Basic version (read-only access to informational content in accordance with Section 5(3)). The processing, storage, return, or deletion of separately processed data continues to be governed by § 7 and the respective Terms of Service.
§ 12 Term of Use and Technical Account Termination
(1) Free Basic Version: The user relationship for the free basic version is for an indefinite period. A user may independently delete their user account at any time without notice. The Provider is entitled to temporarily suspend or permanently delete accounts for the free basic version in the event of prolonged inactivity lasting more than 6 months, in the event of the discontinuation or significant modification of the free basic version, for security reasons, in the event of suspected misuse, or in the event of violations of these Terms of Use. Such suspension or deletion shall simultaneously constitute termination of the free user agreement. Unless prevented by security, abuse, or compelling technical reasons, the user will be notified in an appropriate manner prior to permanent deletion.
(2) Paid Premium Version: The contractual term, renewal, and ordinary termination of the paid main contract are governed exclusively by the General Terms and Conditions (GTC), in particular § 1(3) GTC, or the respective separate Premium Agreement with the customer. Upon termination of the main contract with the customer, the Premium usage rights automatically expire.
(3) The Provider’s right to terminate the user relationship for cause or to suspend the account for good cause remains unaffected. Good cause exists in particular in the event of serious or repeated violations by a user or the organization of these Terms of Use or the GTC, as well as in the event of a culpable breach of the duty of truthfulness under § 3.
(4) In the event of a valid termination or suspension, the Provider shall implement the termination system-wide by deactivating, restricting, or deleting the user account, the organization area, and the respective affected content, provided that statutory retention obligations, legitimate interests of the Provider, separate agreements, or overriding usage rights of the organization do not preclude this. Separately processed data remains unaffected by this and is handled in accordance with § 7 and the respective General Terms and Conditions of Use. Permissibly created exports and project-related work results also remain unaffected and may continue to be used internally in accordance with Section 5(4).
(5) Following the suspension of a user account or an entire organization for good cause, the affected persons are prohibited from re-registering on the online platform or opening a new user account without the Provider’s express prior consent. Good cause exists in particular if a user, contrary to § 3, has registered as a private individual, a consumer, or without sufficient authorization in the name of or under the affiliation of an organization, or has provided inaccurate information in doing so.
§ 13 Data Protection
(1) The Provider processes personal data of visitors, users as well as contact persons or other representatives of organizations, in accordance with the applicable privacy policy, which is available at https://reimbursement.info/en/privacy-policy/. To the extent that separately processed data is handled, this is governed by § 7 and in accordance with the respective Terms of Service.
(2) The processing of personal data in connection with the logging of user activities, the evaluation of organization type, role, function, or job description, the personalization and relevance control of user and information content, as well as the operation and improvement of AI, search, analysis, recommendation, and assistance functions, takes place exclusively in accordance with the applicable privacy policy and the legal basis required for this purpose. The use of user content for training, developing, or improving general AI models applicable across organizations shall only take place in accordance with § 6.
(3) The processing of personal data in the context of support communications, in particular via support chat, helpdesk, contact forms, email, or comparable communication channels, is carried out exclusively in accordance with the Privacy Policy. Support communications are not intended for the transmission of patient data, health data, Section 21 data, or other separately processed data. Technical service providers used for support or communication functions are engaged only in accordance with applicable data protection regulations.
§ 14 Changes to the Terms of Use
(1) The Provider reserves the right to amend these Terms of Use with future effect, provided there is an objective reason to do so, in particular due to changes in the law, technical advancements, changes to the scope of functions, security requirements, risks of misuse, requirements for the protection of the online platform, platform components, databases, data structures, analysis functions, trade secrets, or to clarify existing provisions.
(2) For unregistered users, the version of the Terms of Use published at the time of use applies.
(3) Registered users will be notified of amended Terms and Conditions and/or Terms of Use prior to or during continued use of the online platform and, where necessary, requested to provide active consent. For free users as well as for the use of new, modified, or additionally activated features, the Provider may make continued use contingent upon consent to the amended Terms and Conditions and/or Terms of Use. For ongoing paid premium contracts, access to essential core services already agreed upon remains unaffected during the current contract period, unless the change is necessary for the continuation of the service due to compelling legal, security-related, or technical reasons.
(4) Changes intended to clarify, specify, or technically secure existing usage restrictions—in particular to protect against unauthorized disclosure of access data or exports, systematic data extraction, scraping, crawling, automated extraction, database replication, AI training, or the development of competing data, analytics, benchmarking, or software solutions, shall apply to the continued use of the online platform upon the user’s consent.
(5) Changes to material primary performance obligations, prices, contract terms, or notice periods, as well as changes that not only insignificantly restrict the scope of material usage rights already expressly granted or that make the use of already agreed-upon material primary services dependent on additional data processing, third-party integrations, or consents, require a separate contractual agreement with the customer, unless they are already governed by a higher-ranking agreement. For ongoing paid premium contracts, such changes generally apply only to future contract or renewal periods, unless the customer or an authorized person expressly consents to their earlier application.
(6) If a user refuses to consent to amended Terms and Conditions and/or Terms of Use, the Provider may block that user’s access to the online platform until consent is given. If the customer or an authorized person refuses to consent, the provider reserves the right to terminate the user relationship or contractual relationship in accordance with the contractual provisions or to block access to the user accounts assigned to the customer or their organization until consent is given. Payment claims already incurred, statutory rights, and rights and obligations arising from higher-ranking agreements remain unaffected.
(7) If a user or customer does not consent to a change, the Provider may make the use of new or modified features—in particular new AI, analytics, assistance, support, or third-party features—subject to separate consent. Essential core services of an ongoing Premium contract that have already been agreed upon remain unaffected by this, provided they can continue to be provided without the new or modified feature.
